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Nonprofits - Frequently Asked Questions

Nonprofit General FAQs

1. What are the benefits of Members Give?
2.Who is JustGive?
3.Who is GuideStar?
4. How do I update my listing in GuideStar?
5. Why does the check amount my charity receives differ from the actual donation amount made by the Cardmember?
6. How long does it take to receive donations?
7. Will we be provided with donor information?
8. What are the benefits of accepting credit cards for direct donations both online and offline?

Recurring Donations FAQs

1. Do nonprofits have to do anything to receive recurring donations?
2. How does my nonprofit know a donor's donation is recurring?
3. How will my nonprofit be notified if a recurring donation is cancelled?

1. What are the benefits of Members Give?

American Express developed this donation site to provide its Cardmembers with a convenient way to donate to their favorite charities and to provide nonprofits with a low-cost solution for accepting donations online. The site provides donors with the convenience of choosing from over 1,000,000 public charities in the U.S., donating to multiple organizations in a single transaction, and receiving an immediate receipt via e-mail for tax documentation purposes. Nonprofits can benefit from the site by promoting the site to their donors, with free marketing collateral available on the site that will link donors directly to the organization’s donation page on Members Give. In addition, credit or charge card contributions via the Internet are a cost effective way for nonprofits to receive donations and increase realization rates by reducing unfulfilled pledges. An added benefit for both donors and nonprofits is the ability to redeem Membership Rewards points for a donation*. [back to top]

2.Who is JustGive?

JustGive is a nonprofit organization founded in 1999 and is tax-exempt under Section 501(c)(3) of the Internal Revenue Code.  JustGive processes donations made through Members Give and approves all eligible disbursements based on donor recommendations.  JustGive is the public charity of record for tax documentation purposes. [back to top]

3. Who is GuideStar?

GuideStar is a Section 501(c)(3) public charity located in Williamsburg, Virginia. Founded in 1994, GuideStar provides a database of over 1,000,000 organizations that are recognized by the IRS as tax-exempt charities under Section 501(c)(3) of the Internal Revenue Code. This database provides individuals with comprehensive information (such as mission statements, cost structure, annual donations, etc.) on charities that match the donor's interests. All charities listed in the GuideStar-powered database on Members Give (which is more limited than the GuideStar database on guidestar.org) are recognized by the IRS as public charities and private operating foundations and are eligible to receive tax-deductible contributions through Members Give. Unfortunately, private foundations that are not private operating foundations are not eligible by law to receive contributions through Members Give. [back to top]

4. How do I update my listing in GuideStar?

Please note that American Express does not choose which charities to list, how to list charities or manage the information on charitable organizations on the GuideStar website. Any updates to an existing listing, or requests to have a new listing should be handled by GuideStar directly. In order to do this, go to guidestar.org. Once you are on the main homepage, click on the "nonprofit resources" tab at the top navigation bar on the page. Then click on the "update your GIF" button, then log on or register if it is your first time visiting. If you are newly registering, please identify yourself as a "nonprofit manager" when you register. If you have any questions, you can also contact GuideStar directly at 800-784-9378 or via email at customerservice@guidestar.org. Please note, however, that only public charities and private operating foundations are eligible for contributions through Members Give. A private foundation that is not a private operating foundation is not permitted to receive contributions through Members Give. [back to top]

5. Why does the check amount my charity receives differ from the actual donation amount made by the Cardmember?

JustGive deducts a small transaction fee of 2.25% from each donation before it is sent to your organization to cover processing costs.  This fee is similar to the fee a charity would incur for processing direct credit card donations. Further, because JustGive acts as the fundraiser on your behalf, we estimate that these incremental donations are less costly for an organization to receive than donations you solicit on your own behalf. [back to top]

6. How long does it take to receive donations?

For dollar donations: Once the payment has been approved, a check from JustGive will be mailed to the recommended public charity or private operating foundation on the 10th of the following month. For a donation made by using Membership Rewards points: a check will typically be mailed to the organization within 6-8 weeks. [back to top]

7. Will we be provided with donor information?

If the donor gives us permission, we will send you the donor's name and/or email address and/or mailing address. [back to top]

8. What are the benefits of accepting credit cards for direct donations both online and offline?

Credit or charge card contributions via the Internet are a cost effective way for charities to receive donations. Accepting cards can improve your cash flow because funds can be deposited in your account quicker than waiting for a check to be cleared or deposited. Credit cards may help reduce your administrative costs because your staff will spend less time processing checks and following up on unfulfilled pledges. Finally, accepting credit cards may help you raise more donations because it makes it easy and convenient for potential donors to contribute.

* To be eligible to redeem Membership Rewards points for a donation, your donation must be made using an eligible American Express Card enrolled in the Membership Rewards program. Terms, conditions and restrictions of the Membership Rewards program apply. For more information, visit www.membershiprewards.com.

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Nonprofit Recurring Donations FAQs

1. Do nonprofits have to do anything to receive recurring donations?

A nonprofit that is a public charity or private operating foundation can promote the American Express Recurring Donations feature within Members Give, but there is nothing to sign up for in order to receive them. Donors decide whether donations made through the donation site are one-time or recurring. The more you encourage your donors to use this system, the more you will receive recurring donations.

To promote Members Give, register your organization by visiting amex.justgive.org/nonprofits and follow the step by step instruction to download marketing collateral that will link directly to your organization’s donation page on Members Give. [back to top]

2. How does my nonprofit know a donor's donation is recurring?

Our Recurring Donation option enables donors to donate to their favorite nonprofits that are either public charities or private operating foundations on a recurring basis, either monthly or annually. If the donation you receive is recurring, it will be indicated under the donor's name on the letter you receive. Please note that donors do have the right to cancel at any time, but unfortunately our resources prevent us from notifying you when this happens. [back to top]

3. How will my nonprofit be notified if a recurring donation is cancelled?

As long as a donor has designated a recurring donation to your nonprofit, you will receive a check and a letter, which indicates that the contribution is recurring. Donors do have the right to cancel at any time, but unfortunately our resources prevent us from notifying you when this happens. [back to top]

JustGive is a 501(c)(3) nonprofit organization. Copyright 2014, JustGive All Rights Reserved.
Any resale of this information or use for commercial gain is prohibited, except in accordance with a JustGive licensing agreement.